RTC Account Manager
Location: Field Based
Job Purpose
With just under 300 employees worldwide, the CitNOW Group is a global market leading provider of software for the automotive industry, created to leverage innovation and help retailers and manufacturers deliver an outstanding customer experience. Driven by the vision to transform the way the automotive world communicates, the group is made up of 10 leading technology companies; CitNOW, Dealerweb, Quik, Reef, RTC, Tootle, Web1on1, AutoSLM, Autoimaging and dealerdesk.
RTC Automotive provides seamless integrated, digitalised solutions to UK dealerships. By connecting sales lead management, DMS and aftersales management, RTC helps dealerships generate enquiries and manage the entire customer journey. This enables them to boost productivity, sweat their assets and create additional revenue.
The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid Sized Companies to work for within the UK, we pride ourselves on being a great place to work.
The Client Services team at RTC are recruiting for an Account Manager to be responsible for ensuring client retention whilst continually seeking for growth and new business opportunities within our existing client base. You will show professional diligence in meeting the needs of the client, maintaining customer satisfaction through promotion of best practice and demonstrating the value our products add to their business. This is a field based position with regular travel to customer sites.
Key Responsibilities & Accountabilities
- Building and maintaining strong, long-lasting client relationships
- Managing multiple accounts and developing positive working relationships with all contacts
- Ensuring the timely and successful delivery of our solutions to new customers
- Developing and maintaining account plans within Hubspot that contain the strategies and action plans to maximise the value of all assigned accounts
- Ensuring all account plans contain clear detail regarding the meeting expectations (both physical and virtual) of all clients
- Providing ad hoc training to clients or wider team members when requested
- Working with the Incident Manager to supply service delivery packs to key clients, managing any concerns and making recommendations for solutions and improvements based on customer feedback and evidence
- Ensuring accurate and timely completion of all client administration within Hubspot including; developing and managing account plans, meeting agendas, post visit write up, completion of any actions agreed, and proactive scheduling of client review meetings
- Ensuring accurate and timely completion of all company administration, including but not limited to online training, HR requirements, ISO etc.
- Proactively seek opportunities to increase product penetration and improve profitability
- Ensuring all business processes are always adhered to in order to improve efficiency
- Supporting the delivery of all customer KPIs, including but not limited to customer numbers revenue, and satisfaction
Required skills:
- A full driving licence is essential
- Experience in the Automotive Industry is desirable, particularly experience of using the RTC product
- Experience in a similar Account Management role is desirable
- A true team player, with integrity, empathy and the drive to succeed
- Excellent communication and presentation skills
- Skilled in organising tasks and establishing priorities to meet deadlines
- Strong work ethic, a self-starter with a proactive approach
- Technical proficiency with Outlook, MS Office, including Word, Excel and PowerPoint
In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.
We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.
The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.
View our candidate privacy policy here – https://www.citnow.com/app/uploads/2022/10/CitNOW-Group-Candidate-Privacy-Policy.pdf
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